Increasing DEV Power with Augmented Coding May 31, 2023 Technological approaches and resources accelerate tasks associated with software development and maintain the quality of actions. This is Augmented Coding. Learn more
Salesforce | Service Cloud Contact Us Salesforce | Service Cloud Salesforce Service Cloud allows you to provide support services to each customer anytime and anywhere, and you can provide customers with 24-hour online support through different channels with one unified workspace. Features Case Management Solve cases faster and reduce service costs - at scale - by unifying customer data and automating processes. Business workflow & automation Scale customer service with AI-powered workflow automation so your team can focus on helping customers. Omni-Channel Support Deliver more efficient support by routing cases to the right agent using Omni-Channel Routing, whether it is messaging, chat, social, email, web or voice. Knowledge Management Surface answers fast with knowledge management software for customers and agents. Chatbot Self-Service Deflect cases and resolve issues faster with intelligent chatbots. Automate routine requests, guide customers through next steps, or route them to the right agent. Voice & Telephony Solve phone cases faster and smarter with Service Cloud Voice. Benefits 01 Personalized Service When customers encounter problems, always hope that the first time to be resolved. Through the call center system, you can provide 24 hours of online support to customers in different channels. 02 Multi-channel Support With the popularity of the network, customers express the brand and views of the product channels in a more and more diversified way. Salesforce call center solution can help you solve the problem. 03 Intelligent Forecasting Service Cloud also provides intelligent predictive capabilities that are predicted and resolved before the problem occurs, increasing customer satisfaction. 04 Higher Service FTR Service Cloud provides the right system and solutions to help you and your customers easily and quickly solve problems and improve customer satisfaction. Case Study LOGISTICS INDUSTRYIn 2021, our team engaged a global logistics company for the implementation of Salesforce Service Cloud, starting with the Salesforce Chat & Einstein Bots, then gradually moved into supporting the entire case management framework. We have successfully launched to all regions globally by the end of 2022. Goals Transform customer service operating model through case intent standardization and Salesforce Omni-Channel Strategy that unifies channels such as mail, phone, chat & web, aiming to achieve:• Reduce cost to serve• Improve first contact resolution rate• Optimize average case handle time• Provide a unified servicing experience for agents RESULTS • Launched to 30+ countries across different regions globally• Average chat case handle time by agents dropped 80% in 4 months• Onboarded 2700+ Service Cloud users Global Clients Being selected by top companies through many challenges Learn more Contact our Salesforce specialists!